Email support
Email support@smartplanly.com. For an order question, include the email address used at checkout, the product name and the order reference. Do not send full payment-card details.
Product and editorial questions
For a product question, include the page URL and describe the file or content you are asking about. For a factual correction, identify the statement, the relevant company and period, and a primary source that supports the correction.
Digital delivery problems
If a file is missing, corrupted or cannot be opened, explain what happened and identify the device and application you used. We will use those details to investigate access or provide a working replacement where appropriate.
For purchase-related remedies, see the Refund Policy. Our handling of personal information is described in the Privacy Policy.