Our products are downloadable digital files. Because a digital product cannot be returned after access or delivery, completed purchases are generally final and returns are not accepted.
When we will help
Please contact us if:
- you were charged more than once for the same order;
- the delivered file is missing, corrupted or materially different from the product description; or
- a technical delivery problem prevents you from accessing the purchase.
We will first try to restore access or provide a working replacement. If we cannot correct a verified problem, we may issue an appropriate refund. This does not limit rights that cannot be excluded under applicable consumer law.
How to request support
Email support@smartplanly.com within 14 days of purchase. Include the email address used for the order, the product name, the order reference and a short description of the problem. Do not send full payment card details.
Unauthorized or accidental purchases
Contact us promptly if you believe a purchase was unauthorized or made in error. We will review the transaction and available delivery records. Accessing, downloading or using a digital product may affect whether cancellation is available, subject to applicable law.
Refund timing
Approved refunds are sent to the original payment method. The time for funds to appear depends on the payment provider and financial institution.